Returns & Refunds Policy

All of our products are custom, made-to-order print jobs. Because of this, we do not offer returns or refunds for change of mind, and orders cannot be cancelled once production begins.

Your Approval of Design & Artwork

By uploading your design and completing checkout, you confirm that you have reviewed and approved your artwork exactly as submitted. You are responsible for the accuracy, quality, and content of everything you upload, including spelling, layout, image resolution, and color choices.

Color Variance

Our printers use CMYK printing and cannot reproduce RGB colors exactly as they appear on a screen. Some colors — including neon and metallic tones — are outside the range of what CMYK printing can achieve. We’ll always make our best effort to get colors as close as possible, but some variance between what you see on your screen and the final printed result should be expected and is not considered a defect.

Faulty or Defective Prints

If your order arrives with a genuine production fault — for example, excessive banding (more than 25% inaccuracy), missing adhesive/glue, or another technical printing problem — contact us and we may, at our discretion, reprint the order.

Stock Design Purchases

Ready-to-print stock designs follow this same policy — non-refundable once production begins, for the same reason as custom orders.

How to Report a Print Problem

Message us on WhatsApp using the chat button on this site, or email dtf@pparuba.com with your order number and photos of the issue.